{"id":176,"date":"2021-06-15T18:07:52","date_gmt":"2021-06-15T16:07:52","guid":{"rendered":"https:\/\/www.linkidoc.fr\/blog\/2021\/06\/15\/comment-digital-rounding-a-aide-un-hopital-a-ameliorer-ses-scores-dexperience-patient\/"},"modified":"2021-06-15T18:07:52","modified_gmt":"2021-06-15T16:07:52","slug":"comment-digital-rounding-a-aide-un-hopital-a-ameliorer-ses-scores-dexperience-patient","status":"publish","type":"post","link":"https:\/\/www.linkidoc.fr\/blog\/2021\/06\/15\/comment-digital-rounding-a-aide-un-hopital-a-ameliorer-ses-scores-dexperience-patient\/","title":{"rendered":"Comment Digital Rounding a aid\u00e9 un h\u00f4pital \u00e0 am\u00e9liorer ses scores d’exp\u00e9rience patient"},"content":{"rendered":"
\n

L’am\u00e9lioration de l’exp\u00e9rience du patient n\u00e9cessite une communication et une structure<\/h2>\n

\u00ab\u00a0Il y a tellement de litt\u00e9rature dans le monde de l’exp\u00e9rience des patients qui soutient que l’infirmi\u00e8re chef de file arrondissant et visitant les patients chaque jour est l’une des strat\u00e9gies que vous pouvez utiliser pour r\u00e9ussir, am\u00e9liorer les scores HCAHPS et am\u00e9liorer les exp\u00e9riences\u00a0\u00bb, explique Leggio. \u00ab Sans technologie, nous disons que nous faisons cela, et nous esp\u00e9rons que nous le faisons, mais les informations que nous recueillons sont circonstancielles, singuli\u00e8res et seulement aussi bonnes que la m\u00e9moire de quelqu’un. C’est de nature probl\u00e9matique lorsque l’on essaie d’avoir une approche d’am\u00e9lioration des processus et d’essayer de quantifier et d’analyser les donn\u00e9es pour d\u00e9couvrir ce que nos patients nous disent r\u00e9ellement.<\/p>\n

Les dirigeants de Lenox Hill savaient que le processus de visite des personnes resterait le m\u00eame, mais ils avaient besoin d’un outil pour aider \u00e0 capturer les donn\u00e9es et structurer ces visites tout en gardant les interactions uniques. Les membres du personnel voulaient savoir ce qu’ils ne savaient pas, dit Leggio. Il peut s’\u00e9couler des semaines avant que le personnel hospitalier ne voie les r\u00e9sultats d’une enqu\u00eate HCAHPS, et d’ici l\u00e0, l’h\u00f4pital ne peut pas faire grand-chose pour rectifier une mauvaise exp\u00e9rience. La technologie d’arrondi num\u00e9rique permet \u00e0 Lenox Hill de r\u00e9soudre les probl\u00e8mes en temps r\u00e9el.<\/p>\n

LIRE LA SUITE<\/strong>: Comment les appareils mobiles r\u00e9pondent au besoin croissant de soins.<\/em><\/p>\n

\u00ab\u00a0Nous pouvons comprendre ce que dit le patient et commencer \u00e0 anticiper ses besoins, ce qui nous permet d’\u00eatre proactifs plut\u00f4t que r\u00e9actifs\u00a0\u00bb, explique Leggio.<\/p>\n

Leggio dit que l’h\u00f4pital a cr\u00e9\u00e9 des scripts d’arrondi s\u00e9par\u00e9s pour les infirmi\u00e8res chefs de file, les animateurs de surface cl\u00e9s, l’\u00e9quipe d’exp\u00e9rience, l’\u00e9quipe d’alimentation et de nutrition et l’\u00e9quipe des services environnementaux. L’application peut filtrer les patients par nom ou num\u00e9ro de chambre, mais Leggio dit que les membres du personnel pr\u00e9f\u00e8rent filtrer par la derni\u00e8re fois que quelqu’un a arrondi un patient.<\/p>\n

\u00ab Nous utilisons tous le m\u00eame outil, donc tout le monde peut voir qui a arrondi un patient pr\u00e9c\u00e9demment et ce qui a \u00e9t\u00e9 discut\u00e9. On dirait que nous nous parlons, et c’est parce que nous le sommes \u00bb, dit-il. \u00ab Les quarts de travail des infirmi\u00e8res se chevauchent d’une demi-heure, ce qui leur permet de transf\u00e9rer les signes vitaux et les informations sur les m\u00e9dicaments. C’est le protocole de s\u00e9curit\u00e9 clinique, mais nous avions besoin d’une version de ce protocole pour la personne, qui inclut de s’assurer que les patients sont \u00e0 l’aise. \u00bb<\/p>\n

L’inclusion pr\u00e9coce des utilisateurs est la cl\u00e9 d’une mise en \u0153uvre technologique r\u00e9ussie<\/h2>\n

L’\u00e9quipe de Leggio a commenc\u00e9 la mise en \u0153uvre de la plate-forme d’arrondi en discutant avec les infirmi\u00e8res des raisons pour lesquelles elles arrondissent, de ce qu’elles font pendant l’arrondi, de ce qui faciliterait ce processus et de ce qui le rendrait plus difficile.<\/p>\n

\u00ab La chose la plus importante n’est pas la technologie elle-m\u00eame, mais ce qu’elle vous permet de faire \u00bb, dit-il.<\/p>\n

Les infirmi\u00e8res ont donn\u00e9 leur avis sur la fa\u00e7on de construire le script, les questions qui seraient pos\u00e9es lors de l’arrondi et comment le processus d’escalade fonctionnerait.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

L’am\u00e9lioration de l’exp\u00e9rience du patient n\u00e9cessite une communication et une structure \u00ab\u00a0Il y a tellement de litt\u00e9rature dans le monde<\/p>\n","protected":false},"author":1,"featured_media":177,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[42,228,8,364,360,362,311,361,363,79],"class_list":["post-176","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe","tag-aide","tag-ameliorer","tag-comment","tag-dexperience","tag-digital","tag-hopital","tag-patient","tag-rounding","tag-scores","tag-ses","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50"],"yoast_head":"\nComment Digital Rounding a aid\u00e9 un h\u00f4pital \u00e0 am\u00e9liorer ses scores d'exp\u00e9rience patient - Blog Linkidoc : consultant e-sant\u00e9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.linkidoc.fr\/blog\/2021\/06\/15\/comment-digital-rounding-a-aide-un-hopital-a-ameliorer-ses-scores-dexperience-patient\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment Digital Rounding a aid\u00e9 un h\u00f4pital \u00e0 am\u00e9liorer ses scores d'exp\u00e9rience patient - 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