{"id":1046,"date":"2023-05-20T00:43:47","date_gmt":"2023-05-19T22:43:47","guid":{"rendered":"https:\/\/www.linkidoc.fr\/blog\/2023\/05\/20\/comment-les-solutions-numeriques-peuvent-aider-a-la-retention-du-personnel-de-sante\/"},"modified":"2023-05-20T00:43:49","modified_gmt":"2023-05-19T22:43:49","slug":"comment-les-solutions-numeriques-peuvent-aider-a-la-retention-du-personnel-de-sante","status":"publish","type":"post","link":"https:\/\/www.linkidoc.fr\/blog\/2023\/05\/20\/comment-les-solutions-numeriques-peuvent-aider-a-la-retention-du-personnel-de-sante\/","title":{"rendered":"Comment les solutions num\u00e9riques peuvent aider \u00e0 la r\u00e9tention du personnel de sant\u00e9"},"content":{"rendered":"
\n

Am\u00e9liorations dans un \u00ab\u00a0monde d\u00e9centralis\u00e9\u00a0\u00bb des RH en soins de sant\u00e9<\/h2>\n

Il y a quelques ann\u00e9es, le service des ressources humaines de Sanford Health ressemblait beaucoup \u00e0 celui de nombreuses autres grandes organisations. Bas\u00e9e \u00e0 Sioux Falls, SD, l’\u00e9quipe des ressources humaines du syst\u00e8me de sant\u00e9 rural couvrait 240 emplacements dans plusieurs \u00c9tats. Bien que ses services RH aient souvent \u00e9t\u00e9 exemplaires, ils n’ont pas toujours r\u00e9pondu aux attentes \u00e9lev\u00e9es, explique David Long, directeur du centre de services aux employ\u00e9s et des op\u00e9rations RH de Sanford Health.<\/p>\n

\u00ab\u00a0Notre monde des RH \u00e9tait un monde d\u00e9centralis\u00e9\u00a0\u00bb, explique Long, ce qui a conduit \u00e0 des inefficacit\u00e9s. L’autre probl\u00e8me majeur est que le programme RH de Sanford Health n’\u00e9tait g\u00e9n\u00e9ralement disponible que pendant les heures de bureau traditionnelles. \u00ab\u00a0Ce n’est pas suffisant dans une organisation de soins de sant\u00e9 o\u00f9 les gens travaillent 24h\/24 et 7j\/7.\u00a0\u00bb<\/p>\n

Long et son \u00e9quipe ont convenu qu’il y avait place \u00e0 l’am\u00e9lioration. \u00ab Nous savions que nous devions faire un meilleur travail pour fournir des informations RH \u00e0 nos employ\u00e9s quand et o\u00f9 ils en avaient besoin \u00bb, dit-il. \u00ab\u00a0C’est alors que nous avons d\u00e9cid\u00e9 d’utiliser ServiceNow et de cr\u00e9er un portail pour les employ\u00e9s.\u00a0\u00bb<\/p>\n

Le portail est un outil en ligne que les employ\u00e9s peuvent utiliser pour obtenir de l’aide sur les demandes et les questions des RH et de l’informatique, explique Long. La plateforme combine deux modules ServiceNow, la prestation de services RH et la gestion des services informatiques, et les utilisateurs peuvent y acc\u00e9der via une application mobile.<\/p>\n

\u00ab\u00a0A votre bureau, sur votre smartphone, au milieu de la nuit, un samedi ou un dimanche, peu importe\u00a0\u00bb, dit Long. \u00ab\u00a0Vous pouvez obtenir des informations sur \u00e0 peu pr\u00e8s n’importe quoi.\u00a0\u00bb<\/p>\n<\/p>\n

Si les nouveaux employ\u00e9s ont des questions sur leurs avantages ou sur la fa\u00e7on de mettre en place des d\u00e9p\u00f4ts directs, par exemple, ils peuvent se connecter au portail et effectuer une recherche par mot-cl\u00e9 pour trouver une r\u00e9ponse instantan\u00e9ment.<\/p>\n

Qu’en est-il d’un clinicien qui doit prendre un cong\u00e9 mais ne sait pas par o\u00f9 commencer? \u00ab\u00a0Tout ce qu’ils ont \u00e0 faire, c’est de taper ‘cong\u00e9'\u00a0\u00bb, dit Long, \u00ab\u00a0et le moteur de recherche leur trouvera tout ce dont ils ont besoin.\u00a0\u00bb<\/p>\n

Brad Schoenfelder, qui g\u00e8re l’informatique pour les ressources humaines chez Sanford Health en tant que vice-pr\u00e9sident des solutions humaines, affirme que la fonctionnalit\u00e9 en libre-service de l’outil est ce qui le rend si pr\u00e9cieux pour l’organisation. Les membres de l’\u00e9quipe \u00ab connaissance \u00bb du service RH produisent des contenus personnalis\u00e9s pour la plateforme. Les articles sont ensuite r\u00e9guli\u00e8rement \u00e9dit\u00e9s et mis \u00e0 jour en fonction des retours des utilisateurs de ServiceNow.<\/p>\n

Le r\u00e9sultat est que plus la plate-forme est utilis\u00e9e, plus elle s’am\u00e9liore pour tout le monde, dit Schoenfelder. Les RH et l’informatique b\u00e9n\u00e9ficient de l’automatisation, passant moins de temps \u00e0 r\u00e9pondre aux appels et aux demandes de routine. Et les cliniciens et autres employ\u00e9s ont d\u00e9sormais plus de libert\u00e9 pour se servir au moment et \u00e0 l’endroit qui leur conviennent.<\/p>\n

\u00ab\u00a0Maintenant, ils ont ce qu’ils veulent\u00a0: des informations \u00e0 port\u00e9e de main\u00a0\u00bb, d\u00e9clare Schoenfelder.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Am\u00e9liorations dans un \u00ab\u00a0monde d\u00e9centralis\u00e9\u00a0\u00bb des RH en soins de sant\u00e9 Il y a quelques ann\u00e9es, le service des ressources<\/p>\n","protected":false},"author":1,"featured_media":1047,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[350,8,12,157,753,198,1073,44,479],"class_list":["post-1046","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe","tag-aider","tag-comment","tag-les","tag-numeriques","tag-personnel","tag-peuvent","tag-retention","tag-sante","tag-solutions","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-50"],"yoast_head":"\nComment les solutions num\u00e9riques peuvent aider \u00e0 la r\u00e9tention du personnel de sant\u00e9 - Blog Linkidoc : consultant e-sant\u00e9<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.linkidoc.fr\/blog\/2023\/05\/20\/comment-les-solutions-numeriques-peuvent-aider-a-la-retention-du-personnel-de-sante\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment les solutions num\u00e9riques peuvent aider \u00e0 la r\u00e9tention du personnel de sant\u00e9 - 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